Service & Support

One-stop service support
98% happy customers
At Simplicloud we can say with confidence that we are the best for service and support. 98% of our customers have stayed on with us after their first year of support. We provide a flexible service to each and every one of them, ensuring that we respond to all their business requirements Fast, flexible, professional, responsive, reliable and skilled – after more than a decade of experience in this industry, we know this is why our customers stay with us.
Benefits:
  • We provide you and your staff with the right training so that you’re able to use your office equipment in the most effective and productive way

  • We form on-going partnerships with our customers

  • Issues are resolved quickly. We are invested in your office management system and will do anything to ensure your uptime all the time

  • You’ll deal with real people and not an automated voice, which means we’re always available to you

  • We have a quick onsite response time and a real-time technician dispatch

Need any service support?

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We supply service level agreements and maintenance contracts that are customised to suit your needs and designed to give you the best possible value and support. Our agreements include features such as:
  • Preventive maintenance to meet manufacturer requirements and specifications

  • Supply of consumables

  • Onsite, remote and telephonic support

  • Hardware repair and replacement

  • Regular health checks on system performance

  • Auditing and adaptation of systems and procedures

  • Workflow change management

Service Level Agreements & Maintenance Contracts

Get in Touch

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Contact Info
Fancourt Office Park, Ground Floor Unit 11, Cnr of Northumberland and Felstead, Northriding
Phone: 010 590 9770
Web: http://simplicloudsa.co.za